Return Policy

We aim to accommodate your return requests as best we can. Please ensure items are returned in the same condition as received, including any original packaging, within 7 days of delivery.

Our return policy adheres to the Consumer Protection Act (CPA) guidelines, ensuring your rights are protected. We will facilitate the return process between you and our suppliers.

Conditions for Returns:

• Used printer ribbons can only be returned if found faulty after inspection by our technical team.
• Items with damaged barcodes, serial numbers, or identification numbers will not be accepted.
• All return costs, including courier fees, are the responsibility of the customer.

Handling Fees:

• A handling fee of 5-15% may be applied to returns, depending on the condition and type of item being returned.

Risk of Returns:

• The customer assumes all risks related to the damage, theft, or loss of returned items during shipping.